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Receptionist Holiday Inn Glasgow City Centre - Theatreland, 161 West Nile Street, Glasgow, Lanarkshire, G1 2RL

At Holiday Inn our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the IHG brand you’re more than just a job title. At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Working within the Front Office team you will achieve a high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel.

Key aspects to the role are as follows:

  • To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
  • Be aware of the hotel availability and that every opportunity to maximise room sales is taken.
  • To have a full working knowledge of the IHG Rewards Club programme and its benefits – taking every opportunity to enrol new members as well as meeting various targets within the team.
  • Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
  • Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
  • Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
  • Ensure that all charges are correctly posted to the guest’s bills following the standard procedures, dealing with cash, cheque and credit transactions ensuring any discrepancies are reported immediately.
  • Ensure the float handed over is checked and correct.

Previous experience

The successful applicant must have previous experience as a

  • Receptionist within a hospitality environment, minimum 6 months and be able to work flexible hours on a shift basis on any day of the week.
  • Customer service & cash handling experience is essential.
  • Working knowledge of Opera would be a benefit however not necessary for the role

If this sounds like you and sounds like somewhere you want to work then please apply below!

In exchange for your hard work and dedication we offer a comprehensive benefits package which includes: -

  • Excellent Training and Development opportunities
  • Enrolment to The People’s Pension Scheme
  • Employee Assistance Programme
  • Free meals when on duty
  • Discounted Room Rates across theIHG Brand plus discounted Food and Beverage when using this benefit.

If you wish to be considered for this superb opportunity please click ’apply’ below.  

You must be eligible to work in the UK.

Holiday Inn Glasgow City Centre - Theatreland
161 West Nile Street, Glasgow, Lanarkshire, G1 2RL

  • Job Ref CHH1020
  • Branch Holiday Inn Glasgow City Centre - Theatreland
  • Location Holiday Inn Glasgow City Centre - Theatreland, Glasgow
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 5 over 7 days
  • Hours per week 40
  • Posted date 08/01/2019
  • Closing date 08/03/2019

About The Holiday Inn Glasgow - City Centre Theatreland

A modern hotel in the heart of Glasgow with free WiFi and easy access to nearby theatres and city centre shops.Holiday Inn® Glasgow - City Centre Theatreland hotel is less than ten minutes' walk from both the Glasgow Queen Street and Glasgow Central railway stations. Opposite the hotel, at Buchanan Street bus station, you can catch shuttles to Glasgow Airport (GLA), nine miles away.


Enjoy shows by top musicians at Glasgow Royal Concert Hall, a two-minute walk from the hotel on Buchanan Street, one of the city's main shopping hubs. Laugh along to comedy and tap your feet to musicals at the King's Theatre, Pavilion Theatre and Theatre Royal, all a short stroll away. The SEE Hydro is less than two miles away and easily accessed by public transport.


Business guests are less than two miles from the Scottish Exhibition and Conference Centre. You can host events for up to 100 delegates in the hotel's four smart meeting rooms, making use of modern AV equipment and free WiFi. Relax over a delicious Mediterranean dinner in the hotel's chic, brasserie-style restaurant and bar, which also serves breakfast and lunch.


About Holiday Inn

Holiday Inn® Hotels & Resorts Do you want to work for one of the world's best known hotel brands? With a well-earned reputation for friendly service and good value for money, our hotels and resorts are fresh, modern and known throughout the world. Our guests include all sorts of different people – some travelling for fun, often with their families and others travelling on business. With over 1,200 hotels and resorts worldwide there will be one in a city or resort location near you.