27515 http://careers.chardonhotels.co.uk/job-details.aspx?jobid=27515 True
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Guest Service Manager Holiday Inn Express Dunfermline, Halbeath Road, Dunfermline, Fife, KY11 8DY

Shift Pattern       -              4 days on 4 days off with hours of work between 7am-7pm, Some nightshift work will be required for holiday and sickness cover

Salary                    -              Competitive

Are you bored in your 9-5 job and looking for a role with flexibility?

Are you passionate about customer service?

We now have a great opportunity to recruit an experienced Guest Service Manager, who has worked in a similar type of property and will thrive on assisting in the running of this successful hotel.

What are we looking for?

  • As Guest Service Manager you will responsible for:-
  • Managing the Front Office operation, ensuring delivery of exceptional guest service from each area to include reception and nights.
  • Assist in the development and achievement of sales targets in line with the annual budget through identifying and driving sales leads.
  • Ensure adequate resource planning and effective recruitment of front office team members ensuring departmental objectives for the team are set and provide continuous employee feedback through appraisal process and job chats.
  • Ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently, achieving the best revenue streams at all times.
  • Ensure the team is trained and aware of how they deal with and resolve effectively customer complaints as and when they arise.
  • Maximise sales through up-selling, using incentives and promotions and most importantly drive guest loyalty through the recognised brand recognition programme.
  • Ensure awareness and compliance with all Health & Safety work practices.
  • Duty Management shifts are an integral part of this role. 

The Skills and Experience you need to thrive in this role

  • As an integral member of the team you will deliver excellence to all our valued customers in our Reception and Nights departments.
  • You will be well organised, possess excellent communication skills, can work on your own initiative as well as motivating others, have a genuine desire to work in the hospitality industry.
  • You will have worked with a reputable and well known Central Reservations System.
  • You will strive to join an inspirational and growing business

How do we Reward you?

Great rewards are aligned to joining our portfolio, not only do Chardon Hotels offer great discounts for Staff, Friends & Family within all their hotels, but you also get to experience your own brand benefits, World Wide!!! 


So if you have a great personality, are results driven, and can be a valued team member, especially during pressured times, then we want to hear from you!

Holiday Inn Express Dunfermline
Halbeath Road, Dunfermline, Fife, KY11 8DY

  • Job Ref CHH1036
  • Branch Holiday Inn Express Dunfermline
  • Location Holiday Inn Express, Dunfermline
  • Salary/Benefits Competitive salary awaits the right candidate
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 4 on 4 off - 7am until 7pm - Night work also required on occasion
  • Hours per week 42.46 average
  • Posted date 15/03/2019
  • Closing date 30/04/2019

About Holiday Inn Express Dunfermline

Holiday Inn Express Dunfermline is part of the IHG family and is the largest hotel company in the world by number of rooms. The Holiday Inn Brand Family is: Holiday Inn, Holiday Inn Express, Holiday Inn Resort and Holiday Inn Club Vacations.

They all share the same DNA from our powerful parent Holiday Inn. The trusted global leader in genuine Hospitality. We are a proud member of this family tree and like every family we do everything together to ensure the brand is strong to maintain its simplicity and smartness. As you know every family is going through changes sometimes and that’s why we are now looking for YOU to make us feel complete and whole again.


Holiday Inn Express® Hotels

Do you want to work for one of the world’s fastest growing hotel brands? There are on average two new openings per week for Holiday Inn Express  brand so be sure  there is one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.


Great companies come with great Staff Benefits

The icing on the cake with a cherry is for our staff to be able to book discounted hotel stays worldwide, discounted dining in our restaurants and company pension. Tempted?