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Guest Service Agent Holiday Inn Express Glasgow City Centre - Theatreland, 165 West Nile Street, Glasgow, Lanarkshire, G1 2RL

We are now looking to recruit a Guest Service Agent that is confident, efficient and passionate in the delivery of excellent customer service.

As Guest Service Agent, responsibilities include, upselling the hotel and local area plus overseeing a busy reception area. You will be dealing with guests checking in/out, enquiries, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within your role supporting any department in line with business demands. Front facing; you will be smart in appearance, welcoming and be warm and friendly. Reception can become very busy very quickly; you will be professional at all times and able to work under pressure.

You will have a flexible approach and be able to carry out any reasonable requests as asked by the GSM or General Manager.

Experienced ‘all rounders’ are required!

It is essential that you have great communication and organisational skills, along with a professional and friendly approach, ensuring all our guests leave Holiday Inn Express, having enjoyed a ‘warm and friendly experience'.

Experience within a 3/4* Hotel Reception is desirable along with experience of using opera and excellent computer skills.

This is a great and exciting opportunity to join a great team of professionals and implement your passion.

If this sounds like you and sounds like somewhere you want to work then please apply below!

In exchange for your hard work and dedication we offer a comprehensive benefits package which includes: -

  • Excellent Training and Development opportunities
  • Enrolment to The People’s Pension Scheme
  • Employee Assistance Programme
  • Free meals when on duty
  • Discounted Room Rates across the Chardon Hotel and IHG portfolio plus discounted Food and Beverage when using this benefit.
  • Employee Recognition schemes and other benefits offered by the IHG Brand

If you wish to be considered for this superb opportunity please click ’apply’ below.  

You must be eligible to work in the UK.

Hours of work will be 4 over 7 days; 4 x 12 hour shifts 8.00am - 8.00pm

Holiday Inn Express Glasgow City Centre - Theatreland
165 West Nile Street, Glasgow, Lanarkshire, G1 2RL

  • Job Ref CHH1021
  • Branch Holiday Inn Express Glasgow City Centre - Theatreland
  • Location Holiday Inn Express Glasgow City Centre - Theatreland, Glasgow
  • Salary/Benefits Competitive Salary
  • Contract type Temporary/Seasonal
  • Hours Full Time
  • Shift pattern 4 over 7 days; 8.00am - 8.00pm
  • Hours per week 48
  • Posted date 10/01/2019
  • Closing date 12/02/2019

About Holiday Inn Express Glasgow City Centre - Theatreland

A centrally located Glasgow hotel, offering free WiFi and an included breakfast. Holiday Inn Express® Glasgow City Ctr Theatreland hotel is right in the centre of Glasgow. Buchanan bus station is opposite the hotel, and two train stations, Queen Street and Glasgow Central, are less than 10 minutes' walk away. A shuttle bus running between Buchanan bus station and Glasgow Aiport (GLA) takes 30 minutes.Countless leisure options surround the hotel, including theatres, restaurants and shops. Buchanan Galleries and Buchanan Street, known as the ""Style Mile"", are just steps away. Hop on the bus, and within 15 minutes you're at the Kelvingrove Art Gallery and Museum and the Botanic Gardens. Guests are a short drive from the SSE Hydro. Business travellers are a 10-minute drive from the Scottish Conference and Exhibition Centre. There's a computer and printer in the hotel lobby. Guests are also welcome to use the meeting facilities at the neighbouring Holiday Inn® Glasgow City Ctr Theatreland hotel.


Holiday Inn Express® Hotels

Do you want to work for one of the world’s fastest growing hotel brands? Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.